Terms of Sale

In short. You design your seating chart for free and pay only when you choose a product. Your card is charged when you order. Digital files are available immediately. A printed chart goes to print only after you have checked the final proof and approved it, and from then on it cannot be changed or cancelled. Because everything is made from your own guest list, there is no right of withdrawal, but if a board arrives damaged or misprinted we reprint it for free or refund you.

Who you are buying from

The seller is Redbit S.r.l.s. con socio unico, Viale della Grande Muraglia 494, 00144 Rome, Italy, VAT number IT15237911001, REA RM-1576999, share capital €10.00 fully paid up, certified email (PEC) redbitsrls@legalmail.it. For orders, email orders@myweddingseat.com; for anything else, info@myweddingseat.com. In these terms, "we" and "us" mean Redbit, and "you" means the buyer.

What we sell

• A free online editor. In the editor you type or paste your wedding guest list and see a preview of your seating chart with a watermark. Using the editor is free and creates no obligation to buy.
• Digital files. The seating chart as a print-ready PDF (€19 / $24), or the complete PDF set with seating chart, welcome sign, place cards, table cards, and menu (€29 / $35).
• Printed seating charts. A poster on 200 gsm silk paper, a 5 mm foam board, or a 4 mm acrylic panel, in sizes 50×70, 60×90, and 70×100 cm (acrylic up to 60×90 cm). Every printed order includes the seating-chart PDF.

Formats and prices are on the prices page. The layout of the chart is composed by our own software from the text you enter; it is not generated by AI, as explained on our AI Transparency page.

Screens and printed materials render colors a little differently: the preview and the proof show the content and the layout, not the exact look of the material.

Where we sell

• Printed seating charts are sold and shipped only to Italy and the United States.
• Digital files are sold in the countries of the European Union and the European Economic Area, in euros, and in the United States and the other countries available at checkout, in US dollars.
• We do not sell in the United Kingdom.

Prices

In the EU and EEA, prices are in euros and include Italian VAT at 22%. In the United States and the other countries where we sell, prices are in US dollars and no VAT is added. The price of a printed seating chart includes shipping. You see the full total before you pay.

How ordering works

1. Design for free. You prepare your seating chart in the editor.
2. Choose a product: the PDF, the complete PDF set, or a printed chart.
3. Pay by card. Payment goes through Revolut's hosted checkout. Your card is charged immediately when you order.
4. Open your order page. After payment you get an order page with a secret link. Keep the link private: anyone who has it can open the order.

Digital files

Your files are available on the order page immediately after payment. You can edit names and design and download the files again until 7 days after your wedding date, or for one year from purchase if you gave no date.

Printed seating charts

After payment you see a final proof without the watermark. You can still edit it. When it is right, you tick "I have checked all names" and approve. Only then does the board go to print. After your approval the order can no longer be changed or cancelled.

The proof you approve is exactly what we print. Checking it is up to you: names are printed as you typed them.

If you want to cancel a printed order before you have approved the proof, write to orders@myweddingseat.com.

When the contract is formed

The contract is formed when your payment goes through. For a printed chart, your approval of the proof is the instruction to print it.

Payment

You pay by card through Revolut (Revolut Bank UAB, Lithuania). You enter your card details on Revolut's hosted payment page, and we never see your card number. The card is charged at the time of the order.

Your guest list

To make your chart you give us names of other people: your guests. You confirm that you have a legitimate reason to do so, as the person organizing the wedding, and we use those names only to produce your chart and your files. Please do not enter health data, such as allergies or dietary needs. How we handle the guest list and when we delete it is explained in our Privacy Policy.

Do not enter content that is unlawful or offensive, or that you have no right to use.

Shipping

Where printed charts are made, shipping times, and how early to approve your proof are on our Shipping page. Delivery times are estimates and are never guaranteed. A wedding has a fixed date: follow the recommended lead times, and if your wedding is closer, buy the PDF and have it printed locally.

If we cannot ship your order within 30 days of your approval, we will let you know and you can cancel for a full refund. If you buy as a consumer in the EU, the risk of loss or damage in transit stays with us until the package is delivered to you.

Right of withdrawal: excluded

• Printed seating charts are goods made to the consumer's specifications. The right of withdrawal does not apply (Article 16(c) of Directive 2011/83/EU; Article 59(1)(c) of the Italian Consumer Code).
• Digital files are supplied immediately after payment. When you order, you expressly ask for immediate supply and you acknowledge that you lose the right of withdrawal once the files are made available to you (Article 16(m) of Directive 2011/83/EU; Article 59(1)(o) of the Italian Consumer Code).

Details are on our Returns and Warranty page.

If something is wrong

If a printed chart arrives damaged in transit or misprinted, meaning different from the proof you approved, we send you a free reprint or refund you. Email orders@myweddingseat.com within 14 days with your order number and a photo.

Errors in the names you typed and approved are not defects. If it happens, write to us and we will find a solution.

If you buy as a consumer in the EU, you also have the legal guarantee of conformity, which lasts 2 years from delivery (Articles 128 and following of the Italian Consumer Code). Details are on our Returns and Warranty page.

Product safety

Redbit is the manufacturer of the printed seating charts. Warnings, including the one about candles and open flames, and how to report a safety issue are on our Product Safety page.

Site content and your content

The text, graphics, and design of this site, and the designs of the charts, belong to Redbit S.r.l.s. Please do not copy them without our written permission. The files you buy are for your own wedding: you may print them and have them printed as many times as you need for that event. The guest list and the texts you enter remain yours.

Liability

We are responsible for what we sell as required by law. Nothing in these terms limits any rights you have under consumer protection laws that cannot be waived by contract, or our liability for intentional misconduct or gross negligence.

Privacy

How we handle your data, including the guest list, is explained in our Privacy Policy and Cookie Policy.

Governing law and disputes

These terms are governed by Italian law, because Redbit is an Italian company. If you are a consumer, this does not take away the protection given to you by the mandatory consumer protection rules of the country where you live. If you are a consumer, you can bring a claim in the courts of the place where you live. If you are buying as a business, the courts of Rome, Italy, have exclusive jurisdiction.

Before anything else, email us at orders@myweddingseat.com: most problems are solved that way.

Changes to these terms

We may update these terms when our shop or the law changes. Each order is governed by the terms in effect when you place it; the date of the last update is shown at the bottom of the page.