Shipping
We ship printed seating charts only to Italy and the United States, and shipping is always included in the price. Digital files are not shipped, you download them right after payment.
Updated
In short. Shipping is included. The clock starts when you approve your final proof, not when you pay. Delivery times are estimates and are never guaranteed, so approve your proof at least 12 days before the wedding for a poster, 18 days for a foam board, and 20 days for acrylic. If you are closer than that, buy the PDF and have it printed locally.
Where we ship
- Italy
- United States
We do not ship printed seating charts to any other country. If you live elsewhere, you can buy the digital files where they are available and have them printed by a local print shop: see our Terms of Sale.
Digital files
PDF files are not shipped. They are available on your order page immediately after payment, and you can download them again until 7 days after your wedding date, or for one year from purchase if you gave no date.
Shipping cost
Nothing extra: shipping is included in the price of every printed seating chart. Prices are on the prices page, and the total you see before you pay is what you pay.
Who prints and ships your order
Printed seating charts are produced on demand by our print partner Gelato (Gelato AS, Norway) and its local production partners:
- posters for Italy are printed in Italy;
- foam boards and acrylic panels for Italy are printed in Germany;
- orders for the United States are printed in the United States.
The carrier is chosen by the print partner, for example UPS, DHL, or USPS. The print partner prints exactly the proof you approved.
Delivery times
| Product | Production, from your approval | Transit |
|---|---|---|
| Poster | 2-5 business days | 3-6 business days |
| Foam board or acrylic to Italy | Made to order | 6-8 business days from Germany |
These times are indicative and are never guaranteed: production and carriers can be slower, especially in busy periods. Time spent editing your chart or checking your proof does not count, because the board does not go to print until you approve.
If we cannot ship your order within 30 days of your approval, we will let you know and you can cancel for a full refund.
How early to approve your proof
Because a wedding has a fixed date, we recommend approving your proof at least:
| Product | Before the wedding |
|---|---|
| Poster | 12 days |
| Foam board | 18 days |
| Acrylic | 20 days |
If your wedding is closer than that, do not risk it: buy the PDF and have it printed locally. Every printed order also includes the seating-chart PDF, so you always have a file to print yourself.
Shipping address
Double-check your address before you approve your proof: once you approve, the board goes to print and the order can no longer be changed or cancelled. If you spot a mistake, email orders@myweddingseat.com with your order number as soon as possible.
If your package arrives damaged or does not arrive
- Damaged package: take photos of the box and the board and email orders@myweddingseat.com with your order number within 14 days. We will send you a free reprint or refund you, as explained on our Returns and Warranty page.
- Package that has not arrived: if the estimated delivery time has passed, email us with your order number and we will check with the print partner and the carrier.
If you buy as a consumer in the EU, the risk of loss or damage in transit stays with us until the package is delivered to you.