Returns and Warranty

In short. No returns for a change of mind: printed charts are made to your specifications, and digital files are supplied immediately at your request. If a printed board arrives damaged in transit or misprinted, meaning different from the proof you approved, we send you a free reprint or refund you. Email orders@myweddingseat.com within 14 days with your order number and a photo.

Printed seating charts: no right of withdrawal

A printed seating chart carries the names of your guests, your names, and your wedding date. It is a product made to your specifications, and we cannot resell it to anyone else. For this reason there is no right of withdrawal and we do not accept returns or exchanges for a change of mind.

If you are a consumer in the European Union, this is the exception provided by Article 16(c) of Directive 2011/83/EU on consumer rights, implemented in Italy, the seller's country, by Article 59(1)(c) of the Consumer Code (Codice del consumo). We tell you this before you buy, and you will find it here too.

You do keep control until the last step. After payment you see a final proof without the watermark and you can still edit it. The board goes to print only when you tick "I have checked all names" and approve. After your approval the order can no longer be changed or cancelled.

Digital files: supplied immediately at your request

PDF files are available on your order page immediately after payment. That is why, when you order, we ask you to expressly request immediate supply and to acknowledge that you lose the right of withdrawal once the files are made available to you (Article 16(m) of Directive 2011/83/EU; Article 59(1)(o) of the Italian Consumer Code).

Buying the files is not a one-time snapshot: you can edit names and design and download the files again until 7 days after your wedding date, or for one year from purchase if you gave no date. Download the final version and keep a copy: 90 days after the wedding date we delete the guest list.

Damaged in transit or misprinted

We stand behind the print and its trip to your door. This covers:

• shipping damage: a creased or torn poster, a dented or broken foam board, a cracked or scratched acrylic panel;
• misprints: a board that is different from the proof you approved, for example in size, material, content, or with printing faults such as streaks or spots.

Screens and printed materials render colors a little differently: the proof shows the content and layout, not the exact look of the material.

Errors in the names you typed

The proof you approve is exactly what we print. A name that was misspelled or missing in the proof you approved is not a defect, and it is not covered by a free reprint. If it happens, write to us at orders@myweddingseat.com and we will find a solution.

What we will do

For shipping damage and misprints we send you a free reprint of the same chart or, if you prefer or a reprint cannot arrive in time, we refund you to the card you paid with.

If a digital file does not open or does not match what you ordered, write to us: we will fix the file or refund you.

Legal guarantee for consumers in the EU

If you buy as a consumer in the European Union, you have the legal guarantee of conformity, which lasts 2 years from delivery (Directive (EU) 2019/771; Articles 128 and following of the Italian Consumer Code). For digital files, the rules on digital content apply (Directive (EU) 2019/770; Articles 135-octies and following of the Italian Consumer Code). The guarantee is free of charge and no clause on this site can reduce it.

How to let us know

Email orders@myweddingseat.com with:

• your order number;
• what is wrong;
• one or more photos of the damage or misprint, and of the box if it arrived damaged.

Please contact us within 14 days of delivery. That is the fastest way, because it lets us check with the print partner and the carrier while the details are fresh, and it gives a reprint the best chance of arriving in time. For consumers in the EU this is not a cutoff for your legal rights: the legal guarantee lasts 2 years.

Customers in the United States

The same policy applies in plain words. Personalized seating charts and delivered digital files cannot be returned or refunded for a change of mind. If your board arrives damaged or is different from the proof you approved, email us within 14 days with a photo and we will reprint it for free or refund you. Errors in names that you typed and approved are not covered, but write to us and we will find a solution. None of this limits any rights you have under the law of your state.

Contact

Questions before or after you order? Email orders@myweddingseat.com. Our company details are in our Legal Notice.